AcademyAi Software
Important Update: Enhancements to Support Inside Your Brand Vault
At Howell Studios, we’re always working to make your experience inside The Brand Vault faster, smoother, and more reliable.
As part of that commitment, we’ve recently upgraded our internal support system to better serve you and your team.
Here’s everything you need to know:
What's Changing?
We’ve transitioned to a new, more streamlined support ticketing system designed to improve response times and overall service quality.
This upgrade allows our team to manage requests more efficiently while ensuring nothing falls through the cracks.
Temporary Changes During the Transition:
While the upgrade improves your long-term experience, there are a few temporary adjustments to be aware of:
Live Chat Availability
Live chat within the Brand Vault may be temporarily unavailable during this transition period.
Ticket Portal Access (Projects in Brand Vault)
The support portal where you normally view and manage tickets may also be briefly offline. We expect this to be very temporary in the early operation hours of business (ie. 8am-9am – Eastern Standard Time)
What Happens to Your Existing Requests?
No need to worry—everything is covered!
- If you currently have an open support request, our team will automatically continue the conversation in the new system
- Your historical support data remains accessible to our team, ensuring full continuity and context
In short: nothing gets lost, and your support experience stays seamless.
How to Reach Support (During the Transition)
Even while some features are temporarily offline, our support team is fully available and ready to help.
You can reach us through:
📧 Email: marketing@howellstudios.com
📞 Phone: Contact your dedicated Account Manager by Phone
Why This Matters for You
This upgrade isn’t just a backend change, it directly improves your experience:
- Faster response times
- Better ticket tracking and organization
- More consistent, reliable support interactions
- Improved long-term scalability as your business grows
Thank You for Your Patience
We appreciate your patience as we roll out these improvements. Our goal is simple: deliver a best-in-class support experience inside your Brand Vault!
If you have any questions or need assistance, don’t hesitate to reach out; we’re here for you.
— The Howell Studios Team
